Delivering world-class results across the entire healthcare business process spectrum
Over a decade-long presence in the healthcare space has given us deep insights into the industry’s very interesting patterns and emerging trends, which we use to build our world-class solutions.
Learning from thousands of interactions every day, Teleperformance has deep experience in the healthcare sector. Teleperformance has supported leading global healthcare organizations, helping them run highly agile and value-enabled operations while constantly creating shareholder returns and exceptional patient experience. Our solutions combine all the best of analytics, technology, and the skills our people have to offer. More importantly, we constantly engage with our partners to build healthcare processes with greater focus on non-touch and right first-time approach.
We put forth continuous efforts to strengthen our expertise across the healthcare ecosystem. We have created long-term strategic partnerships and have helped clients turn challenges into competitive advantages, enhanced revenues, and cost reductions.
Putting the “Care” in Healthcare: Our Tech and Solutions
Outcome-driven people and innovative technology solutions across both payer and provider functions optimizing costs constantly
Decades of cumulative experience in the healthcare industry
Managing processes for global clients, including Fortune 500 organizations
Delivering services and intelligent automation products across the entire spectrum of Revenue Cycle Management
In-house Lean, Six Sigma, COPC, Analytics, and RPA teams that offer sophisticated solutions to clients constantly
Provider Value Proposition
RCM Front End/Patient Access
Intake management
New and existing enrollments
Eligibility and coverage
Patient records management
Payer changes and reverification
RCM Mid-Office
Diagnostics coding
Procedural coding
Charge capture
RCM Back-Office
Billing/suspended billing
Denials resolution and prevention
Appeals management
Payment posting
Refund/credit processing
Provider Value Proposition
RCM Front End/Patient Access
Intake management
New and existing enrollments
Eligibility and coverage
Patient records management
Payer changes and reverification
RCM Mid-Office
Diagnostics coding
Procedural coding
Charge capture
RCM Back-Office
Billing/suspended billing
Denials resolution and prevention
Appeals management
Payment posting
Refund/credit processing
Our solutions leverage healthcare support workers, including coders with credentials from CPC, CPC-H, CCS, and CCS-P from AAPC and AHIMA.
Our solutions leverage healthcare support workers, including coders with credentials from CPC, CPC-H, CCS, and CCS-P from AAPC and AHIMA.
Business Impact Delivered
100% of diagnostics coding for a hospital billing company
35% reduction in turnaround time in coding process
Encore Coding Academy in Chennai that provides a steady flow of trained coders
24-hour payment application Turn Around Time (TAT) improved from 64% to 96%
50% improvement in first-time resolution in patient inbound calls
Enhanced Medicare collections to 90% paid rate (an improvement of 23%)
98% Customer Satisfaction for a Fortune 500 major healthcare benefits provider
“Teleperformance is always easy to work with and very flexible. We can count on Teleperformance to deliver on our requirements and provide us with the best experience possible.”
Client testimonial from a major healthcare provider.
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All processes are strengthened with Lean, Six Sigma, and transformation capabilities and supported by specialized tools spanning the RCM cycle.
All processes are strengthened with Lean, Six Sigma, and transformation capabilities and supported by specialized tools spanning the RCM cycle.
Healthcare Landscape: Provider
$1.2 bn Cash posted annually
1 min Average order intake process
$100 mn Savings delivered through our global service delivery
16 days Reduction in time to collect
$15 mn Increase in payer collection
$8 mn In self-pay collections
$50 mn Transformation benefits delivered to our healthcare clients
1.2 mn Transactions processed through RPA
15 mn Medical charts coded annually
35% Reduction in patient repeat calls
Payer Value Proposition
Member Acquisition and Retention
Quote generation
Correspondence
Enrolment and eligibility
Record management
Member loyalty program
Member query management
Provider Operations
New provider onboarding and registration
Provider authorization
Provider data management
Operations and Administration
Billing/suspended billing
Claims indexing
Claims processing
Claims review
Claims adjudication
Claims editing
Fraud and abuse detection
Payment adjustment
Receivable management
Correspondence
Business Impact Delivered
Plugged revenue leakages of $2.1 mn by implementing DMAIC projects in Quotes process
Invoice processing referrals reduced from 13% to 1.8%
Overall TAT reduced from 4 days to 24 hours
FTR improvement from 68% to 88% using Six-Sigma and Lean processes
Business Impact Delivered
Plugged revenue leakages of $2.1 mn by implementing DMAIC projects in Quotes process
Invoice processing referrals reduced from 13% to 1.8%
Overall TAT reduced from 4 days to 24 hours
FTR improvement from 68% to 88% using Six-Sigma and Lean processes
Integrated, unified, and scalable platform for managing end-to-end revenue cycle management services.
Integrated, unified, and scalable platform for managing end-to-end revenue cycle management services.
Healthcare Landscape - Payer
$0.35 bn Invoices paid annually
2.25 mn Overall volumes handled annually
0.21 mn Benefit and rewards queries handled annually
Ranked 1st for “Best Emails” in the annual UK top 50 Customer Service Forum
2 years in a row, recognized as “Best Supplier Award” and “Best Account Manager”
$5.42 mn Savings in bill auditing tariffs checking
$0.50 mn Savings delivered through various PEX projects
99.73% Financial accuracy delivered in invoice payments
17 years Strong partnership with 100% SLA delivery
29% Reduction in complaints
Teleperformance can help you redefine care through powerful innovation. Let our healthcare solutions elevate your business results.
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