Knowledge Services for Process re-engineering and automation to support strategic initiatives and tactical business requirements with Lean, Six Sigma methodologies and workforce optimization
Developing transformation strategies based on technology, analytics, and process excellence (T.A.P.). Powered by this framework we constantly update our digital capabilities to support our clients transforming their business services to grow deeper relationship with their customers.
Leveraging digital technologies and a global reach, we deliver efficiency and productivity to excel in customer satisfaction.
Teleperformance consultancy business helps companies improve customer experience through data analytics and technology, delivering business transformation optimization and rapid results. Every interaction with your customers is an opportunity to generate value for your brand.
Implement large scale transformation programs through Consulting and Knowledge Services for process re-engineering and automation. We can support strategic initiatives and tactical business requirements with Lean, Six Sigma methodologies and workforce optimization developing transformation strategies based on technology, analytics, and process excellence (T.A.P.)
Implement large scale transformation programs through Consulting and Knowledge Services for process re-engineering and automation. We can support strategic initiatives and tactical business requirements with Lean, Six Sigma methodologies and workforce optimization developing transformation strategies based on technology, analytics, and process excellence (T.A.P.)
Generate actionable insights from vast quantities of customer interaction data to "make the right decision" and anticipate customer needs and behaviors.
Advanced Analytics is fundamental in customer service, marketing, sales, and anti-churn processes. To reap the advantages of data, organizations must have the right approach, tools, and skills.
Automation at Teleperformance is much more than technology. We use technology to assist our employees, enabling them to perform their tasks in a quicker, smarter and more accurate manner.
With digital transformation of processes through automation, Teleperformance delivers:
Automation at Teleperformance is much more than technology. We use technology to assist our employees, enabling them to perform their tasks in a quicker, smarter and more accurate manner.
With digital transformation of processes through automation, Teleperformance delivers:
400+ Experts
40+ Years of consulting experience
2.5mn+ Project Hours
15,000+ Projects Delivered
Market Research is a powerful tool for market analysis and assessment of needs to support decision-making processes. It also functions as a generator of prompt, actionable insights aimed at producing measurable and tangible value.
Leveraging the most advanced technologies and solutions for collecting active and passive and conscious and unconscious information, Teleperformance continuously invests in R&D for new research and analysis methodologies.
We utilize an excellent combination of data collection capabilities — online and offline, qualitative and quantitative — to analyze and interpret the behavior of individuals in real and realistic environments:
We are part of The Mistery Shopping Professionals Association (MSPA). Please visit the MSPA website to learn more.
Teleperformance's 360-degree data-driven Voice of the Customer CX transformation shapes your brand and service strategy around your market's needs and demands, generating value from any customer feedback.
Beyond the implementation and operation of an Enterprise Feedback Management (EFM) platform, Voice of the Customer offers a full set of skills and tools for the successful execution of an EFM customer experience transformation program, including research (survey design, sampling, analysis), consultancy/change management, and IT/professional services.
We create value by supporting CX management in three ways:
Teleperformance's 360-degree data-driven Voice of the Customer CX transformation shapes your brand and service strategy around your market's needs and demands, generating value from any customer feedback.
Beyond the implementation and operation of an Enterprise Feedback Management (EFM) platform, Voice of the Customer offers a full set of skills and tools for the successful execution of an EFM customer experience transformation program, including research (survey design, sampling, analysis), consultancy/change management, and IT/professional services.
We create value by supporting CX management in three ways:
Our solutions leverage over 400+ experienced consultants in Research, Lean Six Sigma, Analytical and Statistical Models, Process Re-engineering and Solution Design Frameworks.
Let´s talkOur solutions leverage over 400+ experienced consultants in Research, Lean Six Sigma, Analytical and Statistical Models, Process Re-engineering and Solution Design Frameworks.
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